🎫Ticketing How To's
F8 Tickets:
Greet the player
Rename the ticket using $rename F8-ticketnumber
Make sure there is a clip showing the F8
Ask if they received the F8 message my copying the ghost message to their clipboard
Check logs
Check in: join-leave logs and type their license number in (that you received from step above)
Add a picture to ticket and copy and paste their license number
Ping Admins letting them know an F8 has been confirmed
Move ticket to Admin’s tab
RDM Tickets:
Greet the player
Rename the ticket using $rename RDM-ticketnumber
Ask for a clip and ensure that the clip is at least 2 minutes in length.
Please also make sure that the clip does not start at the point of RDM, and gives enough context before the RDM occurs
Once it is confirmed as RDM, ask if the player was robbed or received and IDs during the interaction
If the player was robbed check the robbing-logs to gather a list of items lost
Pull information for the people doing the RDM and paste their licenses in the ticket
Tag an Admin confirming the RDM, and move to the Admin’s tab
Super Civ Tickets:
Greet the player
These tickets are based on the reporting gang so you will rename it doing $rename gangreporting-ticketnumber
Ask for a clip, ensuring it is two minutes in length and gives context on how the fight happened. It is only super civing if the CIV starts the interaction or reacts for no reason.
If the interaction is a confirmed as super civing:
Ask for an ID of the civs involved.
Ask if anyone was robbed in the scene, and if so gather their steam names
Pull logs, and paste licenses of those super civing into the ticket
If players were robbed post a list of items robbed off of each steam name into the ticket.
Ping Admins and let them know it is a confirmed super civ scene
Move to Admin’s tab
Fail RP Tickets:
Greet the player
Rename the ticket $rename FRP-ticketnumber
Ask for a clip ensuring it is at least 2 minutes in length and shows enough context
Get an ID for the player performing Failed RP
Pull logs with IDs and license and post this into the ticket
Make sure to copy and paste the license so that Admins do not need to manually type it into TxAdmin
Confirm Fail RP and ping an Admin
Move to Admin’s tab
Gang Issues/Questions:
Greet player and also ask what gang they are in
Rename the ticket by doing $rename gangreporting-ticketnumber
If this is a civ reporting a gang you will rename it by doing $rename civ-ticketnumber
Examples: Ballaz vs STK, Ballaz make a ticket ticket name: Ballaz
Civ vs Los Zetas, Civ makes a ticket ticket name: Civ
Los Zetas, STK, and Ballaz vs Rifa in a zone war, Rifa makes a ticket ticket name: Rifa
Ping Gang Support
Move to gang support’s tab
Business Issues/Upgrades and Questions:
Greet the player
Rename the ticket by doing $rename businessinq-ticketnumber
You can also use $rename businessupgrade-ticketnumber etc
Tag Business Oversight
Housing Issues/Questions:
Greet the player
Rename the ticket by doing $rename housinginq-ticketnumber
Tag housing oversight
Pilot/Aircraft Questions/Testing:
Greet the player
Rename the ticket $rename aviation-ticketnumber
Tag Aviation Oversight
Tech/Connection Issues:
Greet the player
Rename the ticket by doing $rename nameofissue-ticketnumber
Ensure that their are no known bugs happening and that the server is up
Ask in #ticket-discussion if anyone knows a solution
If they do, explain the solution to the player, oftentimes issues can resolve if a player clears their cache. You can send them this Youtube link if they do not know how- Clear FiveM Cache | Updated 2024 | Simple Guide
If it is an issue that staff cannot help with add tech support by using /add then click on the gold ticket, click role, and type in tech support
Once tech support is added please ping tech support with a brief explanation of the issue the player is experiencing. Let the player know that someone will be with them as soon as they are able to
Development Issues (MLOs, Bugs, ect):
Greet the player
Rename the ticket by doing $rename issue-ticketnumber
Make sure what they are experiencing is not a known issue by looking at #bug-reports
If this is a known issue, inform the player that it is on our radar and we are actively looking for a fix. If it is a large issue let them know an announcement will be made when the issue is resolved.
Ping Developer and move to Swanky/Dev’s tab
Canceling Battle Pass Inq:
Greet the player
Rename the ticket by doing $rename battlepassinq-ticketnumber
Have them log into the main Tebex website by using this link: https://checkout.tebex.io/payment-history/login
Instruct them to cancel their subscription under payment history
Character Swaps:
Greet the player
Rename the ticket by doing $rename licenseswap-ticketnumber
Have them create a new character
Look at the join leave logs for their steam name
Post both their new and old license in this format:
Old: License:f7a9a71e1673a5b1231d8e64c05db9cac2
New: License:161989ffb4d73ec32875a8cc93a9087af42bae68
Tag Developer
Move to Swanky/Dev’s tab
Item Poof Tickets:
Greet the player
Rename the ticket by doing $rename itempoof-ticketnumber
Ask for a clip of the issue
Check player inventory logs
Ask for player’s in city ID
Ping and Admin letting them know what item and quantity disappeared
Move to Admin’s tab
Streamer Inq:
Greet the player
Rename the ticket by doing $rename streamerinq-ticketnumber
Request the link to their stream
Let the player someone will review and get back to them soon
Ping Assistant Manager and Server Manager
Move to Upper Management’s tab
Metagaming Tickets:
Greet the player
Rename the ticket by doing $rename metagaming-ticketnumber
Request a clip along with ID of who is suspected of metagaming
Get licenses by using the ID provided, screenshot their info and add to the ticket
Copy offending player’s license into the ticket so Admins to not manually have to type it out into TxAdmin
Ping an Admin for assistance
Move to Admin’s tab
Raffle/Event winners:
Greet the player and congratulate them on winning
Rename the ticket by doing $rename rafflewinner-ticketnumber or $rename eventwinner-ticketnumber
If it is a raffle ask them to provide a screenshot showing what they won
If an import is won ask them what model number they want from #imports
If there is a pet, spray, or car flame won as what they would like
Get players in city ID
List out everything needing to be provided
Tag an Admin
Move to Admin’s tab
Underage Players:
Greet the player
Rename the ticket by doing $rename underage-ticketnumber
Ask for a clip or information pertaining to the person that is suspected of being underage
Ask for an ID of the player suspected of being underage
Pull the underaged players license from logs
Paste a copy of the players license into the ticket
Ping an Admin
Move to Admin’s tab
Exploiting Tickets:
Greet the player
Rename the ticket by doing $rename exploit-ticketnumber
Ask for a clip showing the exploit
Ask the player if they captured any IDs
If ID is given, pull the offending players license from logs and place it in the ticket. If no ID given let someone know in #ticket-discussion
Confirm the exploit and tag an Admin
Move to Admin’s tab
Slurs:
Greet the player
Rename the ticket by doing $rename slur-ticketname
Ask for a clip with ID
Pull the offending player’s license, copy and paste this into the ticket
Apologize for their experience
Tag an Admin for assistance
Move to Admin’s tab
Harassment Tickets:
Greet the player
Rename the ticket by doing $rename harassment-ticketnumber
Ask for a clip or details pertaining to the issue
Ask if the player has an ID for the offending player
Grab the offending player’s license from logs and paste it into the ticket
Ping Head Admins
Move to Management Section
Vehicle Support Tickets:
Greet the player
Rename the ticket by doing $rename ticketissue-ticketnumber
Try and troubleshoot the issue as best as you can
Common issues
Paint not sticking, make sure they are not putting paint ontop of RGB paint or a spray can. They can go to a mech shop to have this removed.
Car spinning as soon as they enter, player typically has a prop stuck to them causing the car to bug out. Have them /reloadskin before getting into the car.
Flame chips for cars not working, make sure they don’t have a chip on it previously. If they do an Admin may need to help them by inserting a removal chip first
If a person is still having issues for simple issues, tag an Admin
If it is not an easily fixable issue, tag Arks and let the player know he will be with them as soon as possible.
Purchasing a home:
Greet the player
Rename the ticket $rename housing-ticketnumber
Let the player know you will get them in touch with a realtor
Tag Realtor role
Move to Housing section
Ban Appeal Tickets:
Greet the player
Request a screenshot of their ban message (it will show who banned them)
Rename the ticket by doing $rename whosbanitis-ticketnumber
For example if it is ticket 0452 and the person was banned by Aura, it would be $rename auraban-0452
Tag the person who banned them and let the player know someone will be with them shortly.
If they provide a screenshot and it is a finiban you will tag Upper Management and rename the ticket $rename finiban-ticketnumber
Drag to upper management ticketing tab
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